Shopping for Health Insurance Made Easy

Our Improvements to MarylandHealthConnection.gov

Easy to use, understandable and helpful. These goals for MarylandHealthConnection.gov have spurred a major redesign that is going live soon to make shopping for health coverage easier for Marylanders before Open Enrollment starts November 1.

Even with increased volume and twice as many total enrollments processed as a year earlier, we knew we had ongoing user challenges with MarylandHealthConnection.gov through conversations with consumers, consumer-assistance workers, and social media engagement. With more technical enrollment challenges behind us, we are focusing on refining consumer “self-service” to boost consumer satisfaction and reduce the need for outside assistance… Read More